In our last post we looked at how to turn negative feedback into a learning experience. Similarly we can make positive feedback into a learning experience. So next time, you think about saying, “Joe, great job!”, think again. In his book ‘Quiet Leadership’ David Rock he says that people are paid to think and that as leaders, we[…]
Delivering hard feedback Checking in with people and holding them accountable is not always easy, and besides, who wants to be the bearer of bad news? Not many people! Amy Jen Su offers some suggestions in getting over your fear of conflict including the importance of having these conversations in the first place. Threats are real I[…]
When you love someone, you typically want to please him or her, and go beyond what they expect from you. Likewise, Bob Kelleher from the Employee Engagement Group talks about the magic dust as the discretionary effort of an employee, when they go above and beyond what is expected. So, how can we create some[…]